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Placing Orders

Welcome to tailtrends.com, an easy shopping experience to find the perfect outfit or gift for your pets.

Prices

All prices are shown in U.S. dollars. Orders shipped to California, Connecticut, Idaho, Massachusetts and Texas are charged sales tax.

Payment Methods

tailtrends.com accepts various payment methods: credit card, debit cards with Visa or MasterCard logos, and PayPal. We currently only accept Visa, MasterCard, and American Express credit cards that are issued in the U.S.A.

Credit Card Authorization

Orders processing is contingent on credit card authorization. When an order is placed through isobellaandchloe.com, the invoice amount will be authorized on your credit card to ensure that funds are available. For MasterCard and Visa, the authorization may look like a charge. Please note that credit card authorizations hold the dollar amount on the card, and the amount is not actually charged until the order has been shipped. Tail Trends releases the hold on funds for canceled orders, but there may be processing delays from the credit card issuer.

Finding Products

There are many ways to find what you’re looking for on tailtrends.com. Browse through our Cotton Bandana, Formal Bandana, Tutus, Collar Cozy, Collar Charm, Western Bandana and Scarves categories. If you are shopping for something specific, you can locate the search box, then type in a keyword, style number, or description of what you’re looking for. The search will yield any item that has that keyword in the name of the item or description. Keywords need to be spelled correctly to yield proper results.

Price Adjustment Policy

Tail Trends offers a one-time price adjustment on items that you’ve purchased on tailtrends.com if the item has a price drop within 14 days of your order placement. If we are contacted within two days of your order date, we will refund the price difference to your original form of payment. If we are contacted within 3-14 days after your order date, you will receive an Tail Trends credit for the price difference. Please contact 626.382.2448 or WeCare@tailtrends.com. Our Tail Trends representatives are ready to assist you Monday through Friday, from 9am to 5pm Pacific Time.

Missing/ Damaged Merchandise

We apologize if your order is missing an item or contains a damaged item. Let us correct the problem. Defective merchandise will be exchanged for the same item. If item is no longer is stock, vendor will provide a refund to the credit card used to make the original order.

For assistance from our Tail Trends customer service representatives, please contact us at 626.382.2448, Monday through Friday, from 9am to 5pm Pacific Time, or anytime at returns@tailtrends.com.