Customer Satisfaction is our Priority
We want you to be completely satisfied with your Tail Trends purchase. If you are not completely satisfied with your tailtrends.com purchase, please contact 626.382.2448 or [email protected]. Our Tail Trends representatives are ready to assist you Monday through Friday, from 9am to 5pm Pacific Time. Please note that we only accept returns and exchanges for purchases made through tailtrends.com.
At this time, returns and exchanges are only processed for U.S. orders.
You can return any Tail Trends product purchased on tailtrends.com at any time for any reason.
- Within 14 days of your original purchase, we will gladly provide a full refund to the original form of payment.
- After 14 days from your original purchase, we will gladly provide store credit on tailtrends.com.
All returns require a Return Authorization (RA) number. This is so that we can process your refund/credit in our system when the return is delivered to our warehouse. All unauthorized returns will be the property of tailtrends.com, and they are not subject to credit or freight reimbursement.
You may receive an RA number by submitting a request through the returns tab under my accounts, or by emailing us at [email protected]. A customer service representative will email you a confirmation of the receipt of an RA request and a refund receipt. When you are preparing to ship your item(s) back to us, please include a copy of your Invoice with your RA Number written clearly on the top of the page. All returns should be shipped to our warehouse address, which is as follows:
1068 Westminster Ave
Alhambra, CA 91803
Once we receive the original item(s), you will receive a credit in the amount paid (excluding any shipping costs). Please allow 1-2 billing cycles for the credit to appear on your statement. It usually takes about 1 week to process a return, but it can also take up to 2 – 3 weeks depending on the complexity of the return.
Please contact [email protected] if you need an exchange. A customer service representative will provide you with a free shipping code, applicable towards your replacement. Simply place a new order online with the code. We will bill your credit card for the new merchandise and refund your original form of payment, minus the original shipping cost.
If you have any other questions regarding your exchange, please contact us at 626.382.2448, Monday through Friday from 9am-5pm PT, or email us anytime at [email protected].