Shipping Methods
We offer United Parcel Services (UPS), and United States Postal Services (U.S.P.S.) as our shipping options. Unless otherwise specified by the customer, all orders ship U.S.P.S. by default starting at $5.49. Any other shipping method will incur additional freight charges. At this time, we will only ship domestically.
Orders Qualified for Free Shipping
Qualifying orders that receive free shipping will ship via U.S.P.S. If your order does not qualify for free shipping, the shipping charge starts at $3.49. For additional information on your shipping options and how to qualify for free shipping, please look at the standard shipping and expedited shipping charts below.
What if the estimated delivery date has passed and I still don’t have my order?
Please note that Estimated Delivery Dates are estimates only, and are not guaranteed. Due to many factors, Estimated Delivery Dates can also change between the time you place the order and receive a shipment confirmation. We do our best to provide accurate estimates and provide you with several other resources for tracking your order, such as invoice details and tracking links. Orders that are shipped via a trackable method (such as UPS) will be emailed a shipping confirmation with the tracking number. Please check this information if available and read through the following options:
- If the order status indicates that the package has been shipped or the tracking number provided shows that the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
- If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable. Should you suspect that your package is undeliverable, please contact customer service immediately at 626.382.2448, so that we can handle your issue in a timely manner.
Standard Shipping
Expedited Shipping – U.S. only
| Delivery Time | Price | Notes |
| 3-5 Business Days (Ground Shipping) |
$3.49 (FREE on orders over $25.00 after any discounts/promotions and pretax) | · Please select this option when shipping to P.O Boxes and APO/FPO.
· For APO/FPO addresses, please allow 3 weeks for delivery (will vary depending on location). |
| Delivery Time | Price | Notes |
| 3 Business Days (UPS 3 Day Select) |
Prices Vary | · Does not deliver to P.O. Boxes and APO/FPO.
· Please place before 10am, PST to ship out the same day. |
| 2 Business Days (UPS 2nd Day) |
Prices Vary |
Expedited Shipping Details – U.S. only
Orders placed before 10 am will ship out the same day. If the order is place after 10 am, it will ship the next business day and arrive within the given time frame.
| Order before 10am PST | 2 Business Days | 1 Business Day |
| Sunday | Thursday | Wednesday |
| Monday | Thursday | Wednesday |
| Tuesday | Friday | Thursday |
| Wednesday | Monday | Friday |
| Thursday | Tuesday | Monday |
| Friday | Wednesday | Tuesday |
| Saturday | Thursday | Wednesday |
Undeliverable Packages
Occasionally, packages are returned to us as undeliverable. When this happens, we automatically issue a refund for the merchandise. Customer is responsible to clear the balance of back-and-forth freight charges incurred on returned packages. Please note that all undeliverable or refused packages are subject to a 20% restocking fee. If the freight and restocking fees are not cleared, the account will be blocked from any future activity until all outstanding balances have been cleared. We are unable to reship orders that are returned to us as undeliverable. If you still wish to receive your order(s), you will have to place a new order.
Tracking Your Order
When your order leaves our warehouse, you will receive a shipment confirmation email. In this email, we will also include a tracking number. This tracking number can be used to track your order at the UPS, or U.S.P.S. website.
